Safaricom Has Another Service Maintenance Exercise Slated for Tonight

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Safaricom has announced another service interruption slated for tonight.

The service upgrade program will start from 11 PM to Sunday 5 AM.

Here is the full statement from the operator:


To serve you better, we are upgrading sections of our network to boost capacity and resilience.

As part of this enhancement, we will carry out a planned maintenance tonight Saturday 12th September 2020, starting 2300 hrs to Sunday 13th September 2020 0500 hrs.

During this exercise, all Safaricom Cloud, Lipa na M-PESA, M-Shwari, KCB M-PESA, the Safaricom App, the M-PESA Daraja API, Mobile Banking, international Money Transfers, VAS services, and Safaricom Online Customer Support on Twitter and Facebook shall be unavailable.

All other M-PESA services including Send Money, Deposit, Withdrawal and all our other services including Calls, Data and SMS remain available as usual.

The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers.

We apologize for any inconvenience that may be caused and thank you for your support.

The operator has had numerous interruptions over the last couple of months.

Safaricom has also not clarified whether these exercises will be a norm because it has been doing service upgrades every other week.


Of course, the timing is excellent, but the mentioned services that will not be available are going to affect some people.

Nevertheless, the most significant M-PESA services such as sending cash and withdrawal will run a usual.


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