Samsung Care Plus subscribers will be looking forward to next year following new changes to their subscription. Starting January 15, Samsung will eliminate the $29 cracked screen replacement fee, offering zero-cost glass repair for eligible customers. However, this exclusive benefit will only apply to users subscribed to Samsung’s Care Plus with Theft and Loss Plan, the company’s most premium coverage tier.
Samsung Care+ has long been a popular protection plan for Galaxy device owners, providing affordable repairs for unexpected mishaps. Until now, cracked screen replacements came with a manageable $29 service fee. With this policy change, those enrolled in the highest Care+ tier will now enjoy free glass repairs, making it even more enticing for users looking to protect their expensive devices.
The company notified its Care+ subscribers of the upcoming changes (thanks, 9to5Google) through an email that reads:
Effective January 15, 2025, Samsung and Samsung Care+ with Theft and Loss will be introducing ZERO DOLLAR SCREEN REPAIRS. This coverage will apply to damages that impact the front screen and back glass only. In addition to Mail-In Repair and Walk-In Repair options, Care+ customers will continue to have the option of screen repair at their location of choice.
Care+ customers with eligible plans* will automatically be eligible for this coverage after January 15, 2025.
This move aligns with Samsung’s commitment to delivering greater value to its loyal customers while encouraging more users to opt for comprehensive device protection. While the standard Care+ plans will still offer screen repairs, the zero-dollar replacement service will remain exclusive to the Care+ with Theft and Loss plan.
What’s Included
The Care Plus with Theft and Loss plan offers the following coverage:
- Unlimited screen repairs with no extra service fees.
- Protection against accidental damage, such as drops or spills.
- Device replacement if your phone is lost or stolen.
Who Benefits Most?
For Galaxy users prone to accidental drops or damages, this upgrade can result in significant savings over time. With many flagship Samsung devices priced over $1,000, a free screen replacement not only reduces out-of-pocket expenses but also adds reassurance.
However, those on lower-tier Care+ plans will need to decide whether the added benefits of the Theft and Loss plan justify the cost. Samsung has not yet announced any changes to pricing for this premium tier, but the addition of zero-dollar screen replacements certainly enhances its appeal.
Samsung’s new offering is a notable shift in the competitive landscape of device protection plans. With rival manufacturers like Apple and Google offering their own repair and coverage programs, Samsung is positioning itself as a leader in post-purchase care.
By removing service fees for screen repairs, Samsung aims to simplify the repair process and strengthen its relationships with loyal customers who invest in long-term device protection.
From next year, Samsung Care+ Plus subscribers on the Theft and Loss plan can relax, knowing that cracked screens no longer come with an added cost. As smartphones continue to be pricey, it’s a huge comfort to know that you don’t have to shell out a fortune when your screen cracks.
For Samsung enthusiasts, it’s just another reason to remain loyal to the Galaxy ecosystem.
