A few days ago, Safaricom opened its fourth regional headquarters in Kisumu. In the same spirit, the telco has opened another office in Nyeri, which is its fifth regional headquarter amid a localization spree that looks forward to serving their customers better.
The drive has also been motivated by high demand of internet and general connectivity solutions by several institutions in the Central and northeastern regions, including schools, organizations and parastatals.
The office will be stationed opposite Outspan Hospital along the Nyeri – Kamakwa road that is outside the heart of Nyeri town.
Ideally, the office will serve as a base for the telco to offer services to customers in 17 counties, including Meru, Isiolo, Tharaka Nithi, Garissa and Marsabit. Customers from Kirinyaga, Murang’a, Laikipia as well as Mandera will also receive the same treatment. The office will receive more help from a new retail shop in Nanyuki town, which will be Safaricom’s 46th shop.
“In addition to the shops and regional centres we have also opened 17 care desks which get us closer to customers,” said the telco’s CEO, Mr. Bob Collymore.
To cement its connectivity solution in the region, Safaricom has been equipping buildings (around 60 of them) in Meru, Nyeri and Thika with fibre optic services. At the same time, the company has managed to provide FTTH solutions to more than 1000 homes in Thika alone. Nine more towns will be covered in coming days.
Safaricom is also looking forward to harnessing voice and broadband coverage in the region by investing in more than 80 new 2G and 160 3G/4G sites.
The carrier has rolled out its decentralization plan for more than two years as strategy to be close to their esteemed customers to provide products and services that fit into their needs.
Other regional offices are in Nairobi East and West, Western, Coast and Rift Valley.
