Safaricom has today announced that they have closed the Thika Road Mall shop after an employee was found to be COVID-19 positive.
“This morning, Safaricom PLC was notified that one of our staff members working at the Thika Road Mall shop has tested positive for COVID-19,” the companies said in a notice. “The employee is currently in isolation and receiving appropriate medical attention.”
Safaricom says that the staff members who worked with the appropriate employee have been informed and are currently going through screening and counseling to ensure their wellbeing.
Thanks to this occurrence, Safaricom has decided to close the shop temporarily for cleaning and sanitization.
The company’s CEO, Peter Ndegwa said that customers in the area are encouraged to access services from nearby shops, or through their self-service channels (Zuri chatbot, mySafaricom app) as well as their customer care lines.
This is the first time we have seen the company close one of their premises due to the COVID-19 pandemic, which has affected the entire globe.
According to the Ministry of Health, there are a total of 1,888 confirmed cases in the country with 464 recoveries and 63 deaths in the country. Most of these cases are situated in the Nairobi metropolitan region and that is why the President decided to instill a metro boundary lockdown in Nairobi.
In light of this incident, this may make it difficult for people to decide whether to visit public places like Safaricom shops to access some in-person services. The COVID-19 pandemic has made it difficult to conduct such transactions and it is only getting started.