These Are Safaricom Products and Services Unavailable Over The Weekend

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Safaricom Apps
Safaricom Apps

Safaricom will be conducting a service upgrade during the night of Saturday, 24 July.

The exercise, as usual, will see some of the carrier’s products interrupted.  

According to the operator, the upgrade aims to increase its capacity ‘in line with customer growth and support more innovations to meet the different needs of customers.’


The network adjustment will start from 24 July from 10 PM to 8 AM the following morning.

Here are the services that will be unavailable:

  1. All product purchases
  2. Balance enquiry
  3. Okoa Jahazi
  4. Tunukiwa
  5. All Bonga Points services
  6. Postpay payments
  7. Home Fibre payments

All other services will remain untouched, including:

  1. Calls
  2. Data
  3. SMS
  4. M-PESA

‘The timing of this maintenance activity has been planned to result in the least possible inconvenience to our customers. We apologize for any inconvenience that may be caused and that you for your continued support,’ says Safaricom in a notice.

Further clarification: A statement by the Spokesperson of the Kenya Government has clarified that an earlier report, which stated that there would be internet interruptions following the relocation of a fibre optic cable, are not true.


According to the Spokesperson (Cyrus Oguna), the relocation of internet-related infrastructure to allow the construction of the Rironi-Mau Summit highway will not affect internet access.

‘…have devised a mechanisms to ensure zero effect on internet supply during the permanent relocation of the fibre optic cable to pave way for road construction,’ says Oguna in a statement.


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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]