Safaricom: Here’s Why We Sent SMS Broadcast from Deposit Protection Fund Board

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Safaricom customers were the receivers of DPFB SMS’s recently. The DPFB is an organization under the Central Bank of Kenya. Points clarifying the SMS broadcast note:


  • The Communications Commission of Kenya (CCK) in the public’s interest authorised Safaricom to send an SMS Broadcast to its entire subscriber base on behalf of DPFB.
  • The Deposit Protection Fund Board (DPFB) is holding depositors’ funds previously with three defunct financial institutions; Daima Bank, Trust Bank and Fortune.
  • DPFB sought to reach out to the depositors through an SMS broadcast as they do not have mobile records of these depositors so that they can access their funds.
  • The SMS Broadcast originates from Safaricom and therefore no customer data has been shared with any external party.

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