Safaricom appears to have experienced a technical issue in the South Nyanza region. People who are in that part of the country have reported difficulties while making calls, while other have had their calls dropped.
is there a problem with your network @SafaricomPLC @Safaricom_Care
— Willian Otis (@WILLLANO13) May 19, 2019
The issue started at around 5 AM today.
@Safaricom_Care Hey. We were off network since 5:00 a.m till almost now. What was the issue?
— Dr. Samora Machel (@The_Chamakh) May 19, 2019
Kisii residents are the most affected group, and while some calls are going through, majority of the folks in that part are unable to reach their friends and relatives.
My kisii people complaining they don't have @SafaricomPLC Network.
— Enock M Makori(CPAK) (@CycloneKenya1) May 19, 2019
The Safaricom network outage seems to be affecting the entire South Nyanza region!@Safaricom_Care what is happening or NOT happening??
— Éclat18 (@bluestocking_18) May 19, 2019
The extent at which the malfunction has lasted has irked customers, whose complaints are yet to be addressed by telco via an official statement.
@SafaricomPLC you really messes us up! Why it took you too long to solve the network problem (7 hours) is a story for another day. At least we are back! @Safaricom_Care
— Princess Bonareri (@BONlil) May 19, 2019
Dear @Safaricom_Care network in Migori is down. Checked up with three of my friends and all our phones are roaming with Tanzania network. Please resolve this
— stephen wagude (@wagudesteve) May 19, 2019
If your girlfriend or boyfriend uses Safaricom and he/she is in Kisii and you can't reach them, don't panic. There is a network issue in the region 😁
— Dan Riro 🇰🇪 (@Danfar_) May 19, 2019
Some have reported that network issues started as early as midnight.
On Friday, Safaricom was hit by a technical hitch that saw a temporary M-PESA outage in select parts of the country. The carrier fixed the issue before it escalated.
We will update this post as soon as the mobile operator deploys a fix and issues a statement.
Update 1: Safaricom has acknowledged the network issues in the following parts:
We are aware of the network issue in Kisii, Nyamira, Gesusu, Ritongo, Kikubi, Kegochi and surrounding areas. This will be resolved as soon as possible. Kindly bear with us. ^KD
— Safaricom PLC (@SafaricomPLC) May 19, 2019