Safaricom is Currently Experiencing Outage in South Nyanza Region

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Safaricom appears to have experienced a technical issue in the South Nyanza region. People who are in that part of the country have reported difficulties while making calls, while other have had their calls dropped.

The issue started at around 5 AM today.

Kisii residents are the most affected group, and while some calls are going through, majority of the folks in that part are unable to reach their friends and relatives.



The extent at which the malfunction has lasted has irked customers, whose complaints are yet to be addressed by telco via an official statement.

Some have reported that network issues started as early as midnight.

On Friday, Safaricom was hit by a technical hitch that saw a temporary M-PESA outage in select parts of the country. The carrier fixed the issue before it escalated.


We will update this post as soon as the mobile operator deploys a fix and issues a statement.

Update 1: Safaricom has acknowledged the network issues in the following parts:

 

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