How To Update Safaricom SIM Details Online

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The deadline for SIM re-registration is today (15 April).

The exercise has been going on for some time, and as is usual, many Kenyans have not been able to do so because it is in our culture that deadlines should be extended.

The re-registration program has been echoed by the Communications Authority of Kenya, and the idea is that the state needs to weed out numbers that are not in use, or those that have been registered fraudulently.


Telkom Kenya and Airtel have since released an online portal for SIM re-registration, but Safaricom had not.

For more information about how to update your Telkom and Airtel Kenya line, please click on the links below.

READ: How To Update Your Airtel Kenya SIM Details Online

READ: How To Update Your Telkom Kenya SIM Details Online

Safaricom has since caught up with the rest with an online platform, which now allows customers to update their SIM details via an online platform.

Here are a few things to note though: make sure your ID photos are as clear as possible because the system will fail you.

Also, try to update the details from your phone because the process is way much easier, and faster.

You do not need a selfie to complete the process, so you do not need to worry about that.

Your facial photo will be required, yes, but that will be done sometime in 2023.

Nonetheless, here is the simple update process:

  1. Go to this link.
  2. Enter your phone number.
  3. Enter the one-time password you will receive via SMS.
  4. Upload the front and back images of your ID.
  5. Complete and submit.

Afterward, the page will alert you that the process has been completed successfully.


To note, the site is overloaded, for now, so do not give up in case you receive an error message.

Happy Holidays!


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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]

17 COMMENTS

  1. I lost the sim card that I had registered en I even forgot the number so I bought another simcard instead of replacing it what can I do because it has refused to register

  2. This lines upgrades it has been business to many agent 😳
    Many agent are charging 50/=while some 20/=
    *Better you bring this online upgrade it help many people.
    Because it can’t coast me while I was buying my line coast me in upgrade.👏

    • Why are we paying for line updates and are already our sims,, safaricom now youre so fake and bias. You made us lose our 50s and 20s just to benefit an AGENT.SO YOU the once stealling from us📌

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