Kenya’s Best Fixed Broadband Provider is Faiba

Take note: this is just based on numbers. Other factors have not been considered, such as access, and customer care support.

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Just the other day, we looked at the performance of mobile internet in Kenya. Some interesting bits were highlighted, such as Mombasa receiving the fastesr speeds compared to other cities and towns in the country.

For fixed internet, performance appears to favour broadband provider Faiba.

For instance, it recorded the fasted fixed broadband speeds in Q2, 2022 with a median download speed of 24.94 Mbps.


Here is how the rest of the competitors faired:

ProviderMedian speeds (Mbps)
Faiba24.94
AccessKenya9.04
Safaricom8.20
Telkom7.47
Liquid Home6.91
Unwired Communications5.94

Wananchi Group’s Zuku does not feature in the group. Also in this case, Safaricom has the biggest market share, although it started operations later than the rest.

In terms of latency, Faiba still leads the pack at 7ms.

The rest of the providers rank as follows:

ProviderMedian latency (ms)
Faiba7
Unwired Communications10
Telkom14
Liquid Home16
Safaricom16
AccessKenya17

Lower latency means that the internet responds faster to an action. This makes a lot of sense for online gamers who want to have seamless experience during playtime.

In terms of consistency, Faiba is still at the top.


We found that Faiba had the highest Consistency in Kenya during Q2 2022, with 50.6% of results showing at least a 25 Mbps minimum download speed and 3 Mbps minimum upload speed – Ookla

ProviderConsistency (%)
Faiba7
AccessKenya10
Telkom14
Liquid Home16
Safaricom16
Unwired Communications17

Lastly, and similar to mobile internet performance, Mombasa sits at the top of the charts in terms of city speeds.

CityMedian download (Mbps)
Mombasa12.03
Nairobi9.27
Nakuru7.68
Eldoret7.31
Kisumu6.89

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Kenn Abuya is a friend of technology, with bias in enterprise and mobile tech. Share your thoughts, tips and hate mail at [email protected]

1 COMMENT

  1. I have been using faiba until 3months ago when the battery died. I have been trying to get a replacement of the battery but am told to travel all the way to their Nairobi office in Upperhill. Why cant they have such services closer to the customers? Now am forced to use other available ones😒 .

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